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for the week ending December 8, 2017

Commission Opens Customer Experience Department:  The Missouri Public Service Commission has established a new department that will monitor all customer-facing activities and experiences, including investigating and making recommendations to the Commission on issues related to customer experience. The Customer Experience Department will be led by Contessa King, who previously served as the Commission’s outreach & […]

for the week ending November 17, 2017

Spring Seminar Set for St. Louis:  The 2018 edition of the MTIA Business Strategy Seminar  returns to the Hilton at the Ballpark in St. Louis April 24 and 25.  Our half- day seminar on April 25 will feature Megan Hawks and her team from Nex-Tech for an in-depth presentation on two timely topics:   re-branding your […]

for the week ending October 27, 2017

PSC Unveils Major Rule Revision, New Program Proposal:  In an unanticipated move last week, the Missouri Public Service Commission  issued a request for comments on a series of proposed rule revisions related to Governor Greitens’ Executive Order 17-03.  The agency had previously indicated it was in compliance with the governor’s directive to analyze and reduce […]

for the week ending October 13, 2017

Gillespie to Lead NEMR:  Industry veteran Michele Gillespie has been named as the general manager of MTIA member-company NEMR Telecom.  She succeeds Jim Sherburne in the position.  Gillespie joined NEMR  Telecom in 1995, and has served as assistant bookkeeper, accountant and more recently office & accounting manager.  She  graduated from Truman State University in 1986 […]

for the week ending October 6, 2017

Hayes Joins MTIA Team:  Kari Hayes joined the MTIA staff  September 25 as  business manager, succeeding Rose Dey, who is retiring after nearly thirty years with the association.  Kari has an extensive background in human resources management, training and meeting planning with the Missouri State Highway Patrol, the Office of State Courts Administrator, and the […]